CANCELLATION & REFUND POLICY
Order Cancellation
As a general rule Buyer shall not be entitled to cancel the Order once placed. Buyers may choose to cancel the Order within one minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Udkay reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one minute followed by suspension of account, as may be necessary for the sole discretion of Udkay.
Return & Refunds
Udkay believes in Centum Customer satisfaction and a "no questions asked return and refund policy" for issues relating to the quality or freshness of its supplies. Given that the orders are lower in size and it’s hard to refund for cash on delivery orders, in particular, the refunds will be applied to the subsequent shopping bills (e-bill). By default, the canceled amount will be transferred to your Udkay wallet and the payment will be changed to the original mode upon request.
